“I Apologize.”
Before I started my training as a therapist, I took a short course in community mediation. Most of my mediation experience was as a volunteer in small claims court. We mediators helped conflicting parties try to reach a mutually satisfying agreement rather than simply letting a judge adjudicate the case. Small claims court is all about settling financial arguments, and money was always the identified issue in the cases we handled. But in mediation, a strange thing happened: almost always, it turned out that what the aggrieved party most needed was a sincere apology and a way to remedy their grievance. When the apology came (and it often did), the agreement quickly followed. The change in demeanor from start to finish could be dramatic: I remember one case where two women – a homeowner and a landscaping contractor – began in bitter conflict but walked out with their arms around each other, sharing tears. Something similar happens in couples counseling. Couples often come to therapy a